Frequently Asked Questions (FAQs)

At Black Elegance, we want your shopping experience to be as smooth and elegant as possible. Below are answers to some of the most common questions our customers ask.

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1. How long does it take to receive my order?

All orders take 3 business days to process and 7–10 business days to arrive once shipped. You will receive tracking details by email once your order is on its way.

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2. Do you accept returns or refunds?

No, all sales are final. We do not accept refunds or exchanges unless your item arrives damaged, defective, or incorrect. Please review our [No Refund Policy].

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3. Can I change or cancel my order after placing it?

Orders cannot be changed or canceled once they have been processed. Please ensure all details are correct before completing your purchase.

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4. What happens if my package is delayed or lost?

Delivery times may vary due to carrier delays. Black Elegance is not responsible for lost or delayed packages caused by shipping carriers or incorrect addresses.

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5. Do you ship internationally?

Yes, we do. However, international shipping may take longer, and any customs duties, taxes, or fees are the responsibility of the customer.

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6. How can I contact Black Elegance?

If you need assistance, please reach out to us at:
📧 eleganceblack7@gmail.com

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✨ Still have questions?
Contact our customer care team, and we’ll be happy to assist you.